Enhancing Customers' Service Experience Survey
Please help us to serve you better by taking two minutes to share with us about your service experience so far.
Take Survey
 
Your feedback to this survey is greatly appreciated and will facilitate us to improve our customers' service standard.

Please read through each question and rate it with the choices given below. Feel free to share more with us after each question under "any other comments".

This survey consists of seven questions:

 
Question 1

 
Officers are contactable by phone to answer your queries. *


 
Any other comments? (If not, press Enter to proceed)

 
Officers are contactable by email to answer your queries. *


 
Any other comments? (If not, press Enter to proceed)

 
Question 2

 
Officers' written responses to your e-submissions are clear and concise. *


 
Any other comments? (If not, press Enter to proceed)

 
Question 3

 
Our officers are approachable during meetings. *


 
Any other comments? (If not, press Enter to proceed)

 
Question 4

 
NParks' statutory requirements and guidelines are clearly explained by officers to address your concerns  
during meetings. *


 
Any other comments? (If not, press Enter to proceed)

 
Question 5

 
I find walk-in pre-submission consultation useful. *


 
Any other comments? (If not, press Enter to proceed)

 
Question 6

 
I am aware of the online Handbook on Tree Conservation & Tree Planting Provision for Development Projects? *

     
 
I find the online handbook useful. *


 
Any other comments? (If not, press Enter to proceed)

 
Question 7

 
Do you have any other suggestions for our improvement? (If not, press Enter to proceed)

 
Please indicate which profession you are from: *


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